WHAT YOU'D SAY: I’d like a room for two nights, please., I’d like a single room, please., I have a reservation under the name of Smith., Does the hotel have a swimming pool?, Is breakfast included?, We need a cot for the baby, please., Could I have a wake-up call at 6am, please?, What time do we have to check out?, WHAT YOU MAY HEAR: What name was the reservation made under?, Here’s your key. It’s room 458., It’s on the fourth floor., The lift is just over there., Would you like someone to help you with your bags?, Breakfast is served between 7 and 11., Check-out is at midday., Shall I call a taxi for you?,

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