The consumer alleges that... -, the product is defective, The issue remains unresolved , despite multiple repair attempts, A refund has been requested - , due to product failure, The company denies liability -, for the damages claimed, The device was delivered -, with a manufacturing defect, The complaint was escalated - , to the legal department, The product is covered -, under warranty, The technician reported that - , no fault was found, The consumer claims that - , the product stopped working, A replacement was offered - , instead of a refund.

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