1. MAKE (a complaint / an apology / a query), When was the last time you made a complaint? What happened?, Do people in your country usually make complaints, or do they stay silent?, When should a company make an apology to customers?, Have you ever had to make an apology at work or school? Why?, What kind of queries do companies receive most?, Is it better when customers ask questions or complain directly?, 2. DEAL WITH (a complaint / a customer / a problem), How should a company deal with a complaint professionally?, What is the WORST way to deal with a complaint?, Is it difficult to deal with customers? Why?, What types of customers are the hardest to deal with?, How do good managers deal with problems?, Do you prefer to deal with problems immediately or later?, 3. HANDLE (a complaint / a customer / a problem), What skills do you need to handle a complaint well?, Who usually handles complaints in a company?, What does it mean to handle a difficult customer?, Have you ever seen someone handle a customer very well?, How do you personally handle stress or problems?, 4. OFFER (a refund / an apology / a solution), When should a company offer a refund?, Do you think customers sometimes expect refunds too easily?, Is it enough to offer an apology, or should companies do more?, 5. SATISFY (a need / a customer / a complaint), What does it mean to satisfy a customer today?, Is it possible to satisfy EVERY customer?

COLLOCATIONS

di
Stampa
Incorpora

Classifica

Stile di visualizzazione

Opzioni

Più così

Talk Shop. Making / Dealing With Complaints
Talk Shop. Making / Dealing With Complaints
di
Organizza per gruppo
Complaints: making/responding
Complaints: making/responding
di
Riordina
Questions about your job
Questions about your job
di
Riordina
Work questions for discussion
Work questions for discussion
di
Ruota della fortuna
How to ask; complain; sympathize; give advice; and respond to health needs.
How to ask; complain; sympathize; give advice; and respond to health needs.
di
Organizza per gruppo
Speaking about complaints
Speaking about complaints
di
Apri la scatola
Complaining and responding to complaints - vocabulary part 1
Complaining and responding to complaints - vocabulary part 1
di
Trova le corrispondenze
Conversation Questions – Technology - A2
Conversation Questions – Technology - A2
di
Carte a caso

Cambia modello

Ripristinare il titolo salvato automaticamente: ?