You lost your wallet., Your phone stopped working., Your internet is down., Your car won't start., Your train is cancelled., Your order arrived damaged., An invoice has the wrong amount., A customer hasn't paid., You forgot an important deadline., A supplier sent the wrong document., A payment hasn't arrived., A colleague made a mistake., Role play: (Manager ↔ employee) Explain why the payment hasn't been sent., Role play: (Supplier ↔ company) A delivery is late., Role play: (Customer ↔ accountant) The customer asks why they received the wrong invoice.

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