If the call drops, we MUST make 3 call back attempts, unless it’s a vulnerable customer., True, False, If the customer does not answer the first call back, you must try again within ..... minutes of the first attempt., 1 hour, 30 minutes, We MUST send the appropriate Pre-call and Post-Call SMS on each call attempt., True, False, We can reach out to the customer via SMS or OTM instead of making the promised callback., True, False, If the customer requests a call back, you MUST book the call back through the call back tracker., True, False

Call back process

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