apologize - We a_____ for the mix-up with the invoice., appreciate - We a_____ you as a valuable customer., assist - How can I a_____ you with your order?, assure - I can a_____ you that you will receive a refund by Friday., catch - I didn't c_____ that. Could you repeat it, please?, confirm - Let me just c_____ your contact details., hold - Could you h_____ or would you prefer to leave a message?, inform - Please i_____ us as soon as you receive the package., recommend - I'd like to r_____ a solution for all your business needs., regret - I r_____ that this has caused you so many problems., resolve - We will do everything possible to r_____ the misunderstanding., schedule - Could we s_____ a time to meet next week?,

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