1.Authority in an informal organizations arises out of personal qualities., True, False, 2. Everything, which goes to increase the importance of a subordinate’s role, is centralization., True, False, 3. A network of social relationship that arises spontaneously  at work is called:, a. Decentralization, b. Delegation, c. Informal organization, d. Formal organization, 4. The first step in the process of organising is:, a. Departmentalization, b. Establishing authority and reporting relationships, c. Assignment of Duties, d. Identification and division of work.

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