Identify and explore issues clearly, 1 I’ll get straight to the point., 3 The potential problem I see is .., 4 What most concerns me is .., 7 I’d like to raise the issue of .., 8 What’s your main concern?, Come up with options, 2 What if we were to just ..?, 5 Would you be prepared to ..?, 10 How would you feel about ..?, 12 Let’s figure out other ways to .., Develop agreements, 6 I’ll agree to .., 9 So, we’re agreed on that., 11 I’m glad we’ve reached a compromise..

Diffusing Conflict - Identifying the language function

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