Acknowledging the mistake & Showing that you understand their feelings, I want to apologize for…, I was wrong to…, I shouldn’t have + V3, I didn’t mean to hurt you, but I understand that I did., I can see why you’re upset., I can see why that was disappointing / frustrating for you., I didn’t think about how this would affect you., Fixing the damage, I’d like to make it up to you by…, How can I fix this?, I’ll replace / pay for / redo…, I want to do something to make this right., Promise for the future, It won’t happen again., I’ll make sure to do better next time., Next time, I’ll….

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