Mention one markdown in 1.1. Did the Tx understand why I, the customer, have reached out?, Mention how to have 100% in 1.1. Did the Tx understand why I, the customer, have reached out?, Mention one markdown in 1.2. Did the Tx recognize and address clear customer emotions, while remaining focused on the resolution?, Mention how to have 100% in Empathy, Mention one markdown in 1.3. Did the Tx make it easy for me today?, Mention how to have 100% in 1.3. Did the Tx make it easy for me today?, Mention one markdown in 1.4. Did the Tx resolve the issue for me today?, Mention how to have 100% in 1.4. Did the Tx resolve the issue for me today?, Mention one markdown in 2.1. Did the Tx follow all applicable internal processes for this interaction?, Mention how to have 100% in 2.1. Did the Tx follow all applicable internal processes for this interaction?, Mention one markdown in 2.2 Did the Tx follow all applicable business policies for Resolution, Mention how to have 100% in 2.2 Did the Tx follow all applicable business policies for Resolution, Mention one markdown in 3. Was the Tx compliant during this call? (HSL, Privacy), Mention how to have 100% in 3. Was the Tx compliant during this call? (HSL, Privacy)

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