Step 1: Greeting, Answer the call within three (3) rings or 10 seconds with:Offer the greeting of the day, thank the caller, mention the hotel name your name and offer assistance, Step 2: Take The Caller’s Requirements, Who? What? When? how many rooms? how many pax?have you stayed here before?, Step 3: Quotation And Deal With Objections, Based on availability offer at least 2 options to the guest and their rates. Use features advantages and benefits when speaking about the options. Offer your recommendation., Step 4: Process And Confirm The Reservation, Confirm the name and spelling of guest and his/her contact information. Request arrival time and offer pick up assitance. Reconfirm the reservation., Step 5: Professionally Close The Call, Inquire if the guest has any further requests. Thank the guest for the call, allow the guest to hand up first.

Reservation Process

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