Losing friends is about as easy as making friends if you don't know how to ____ anger and conflict. Some people scream, shout, swear, call people names, try to get back at or even hit the person who has hurt them. Others do their best to ____ disagreements, and very few deal with conflicts successfully. To ____ is not that easy. You will need to take some steps. Before you start discussing the problem, cool off, count to 10, ____ and imagine a relaxing place. Listen carefully to the other person and accept that he or she might see the problem in a different way. Be open-minded and ready to ____. Don't forget to ____ when you feel that you haven't been right. This always helps to solve problems.

Conflicts

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