Good morning, X Hotel. XY speaking. Can I help you?, Good morning. It’s Helga Dominkó from Star Ltd. I’d like to book a room for the manager of our firm, Mr. István Kovács., How long is he going to stay here?, From the 3rd of March to the 5th of March, for two nights. Do you have a free room in this period?, Certainly! Would you like a single or a double room?, A single room, please facing the park if it is possible., Of course! What other needs do you have?, Mr. Kovács would prefer a non-smoking room, where free wi-fi connection is available. Do you have a room with a shower cabin?, Sure! No problem. We can provide a room with these features for Mr. Kovács, I know that a fitness gym and a wellness section can be found in your hotel. Are these services included in the price?, All of our guests can use these services and the swimming pool for free., Could you please give me information about the payment options?, Yes, you can pay with cash or by bank card on the spot or you can choose to transfer the amount in advance., Thank you very much for your help, then I would like to book the room for two nights. Could you please confirm my booking in an e-mail?, Certainly! Thank you for calling us, I’m sending the e-mail then. Bye!.

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