A system that manage relationship with suppliers and share information about orders, inventory and delivery - Supply Management System, A system that collect data from different organization department and functions. Then store the data in single repository. It coordinates daily activities - Enterprise Application System, A system that coordinate all business process regarding customers. Keep records on sales, marketing and customer services - Customer relationship system, A sytem that suport processes for capturing and applying knowledge and expertise - Knowledge management system, It increase productivity + quality + innovation + customer service + revenue - What are benefits of collaboration and teamwork are:, Email, instant messaging, wikis, virtual worlds, virtual meetings, cloud collaboration and others - What example of tools for collaboration & team work, Identify organization collaboration challenges - First step in evaluating software tools, Analyze available products cost & benefits - Third step in evaluating software tools, Evaluate security risk - Fourth step in evaluating software tools, Evaluate the credibility of the vendors - Final step in evaluating software tools,

CHAPTER 2

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