1) Customer service should show that the store is willing to do whatever is possible to satisfy customer needs. a) True b) False 2) Nonverbal communication is further complicated in that it is usually not possible to interpret a gesture or expression accurately on its own. a) True b) False 3) Interpersonal communication is further complicated in that it is usually not possible to interpret a gesture or expression accurately on its own. a) True b) False 4) Build an email list , is a way to gain repeat customer. a) True b) False

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