communication - the act or process of using words , verbal - speaking and writing , nonverbal - body language and gestures , listening - the ability to focus closely on what a person is saying  , interpersonal communication - when people share their feelings , emotions and ideas , introduction - gets the audience attention gives the reason for the message , body of a message - this portion presents the content or topics of the messages , conclusion - the writer summarizes key points ,

chapter 4 - communication skills !

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