1) What is an LEP? a) It's a penalty for not enrolling in Medicare before 65 year old b) It's a penalty for not enrolling in Medicare Part A and B c) It's a penalty for enrolling in Part D only d) It's a penalty for not enrolling in Part D when they become eligible 2) The member mentioned they receive an LEP Letter and they did not have coverage during the reported Gap period, then I: a) I should not take the verbal attestation. Attestation applies only if the did have coverage b) I should refer the member to contact C2C, so they can advise on what is the process c) I should take the verbal attestation about the non-creditable coverage d) I need to transfer the member to Telesales 3) The member is willing to file the verbal attestation, but she does not remember the statement date for her LEP Letter. What is the next step? a) The member must contact C2C and ask for the date b) The date can be found in GPS Contact History in Maestro c) A call to RSS is necessary d) The member will need to find the LEP Letter and call us back

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