ANSWERING THE PHONE, Hello, (Bic Amazon), how can I help you?, Good Morning, (Lucy) speaking., GREETING AND INTRODUCING YOURSELF, Good Morning, this is (John), from (Honda)., Hi (George), it's (Mary)., ASKING TO SPEAK TO SOMEONE, Is (Carol) there, please?, Yes, I'll put you through., GIVING THE REASON FOR THE CALL, I'm calling about (next week's presentation)., I'm phoning to (check the raw material order)., THANKING AND SAYING GOOD BYE, Thanks for your help, good-bye, You're welcome, bye..

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