Define the problem - It involves diagnosing the situation ( the reason(s) of the problem and people involved), Generate alternative solutions - Think about more than one possible solution, Evaluate the alternative solutions - Assess ( analyze and compare) the positive and negative consequences of each alternative defined in the previous step., Select a solution - Determine the most likely solution to the problem, Implement the chosen solution - Start applying the solution you select , Monitor progress and make adjustments - Evaluate the effectiveness of the solution chosen to modify it, if it needs to  ,

Problem Solving at work - 2.1 Identify appropriate ways to come up with solutions for a straightforward problem

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