1) According to the review writer, what ___ FISH! management training book with a differece? a) makes b) is making 2) What ___ to make their customers feel better? a) do the market workers do b) are the market workers doing 3) What effect ___ this way of working to have on their customers? a) do the market workers want b) are the market workers wanting 4) In the final paragraph, why ___ the Pike Place principles to her work? What happened after she did? a) did the businesswoman apply b) had the businesswoman been applying 5) Can you think of a situation where you ___ some of this ideas in practice? If not, caan you think of a situation where you could make a difference? a) have seen b) have beeing seeing

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