Dear Mr. Smith, Many thanks for sending us your detailed proposal yesterday. Our senior management ____ of possible solutions that are required to solve our customer satisfaction ratings. We appreciate your effort in presenting us with such a ____proposal. We at ABC company value all collaboration with our business and consultant partners. Our accounting team ____ your proposal and quotation ____ implementing a customer relationship management system. Currently, our firm is undergoing restructuring and tighter budgetary controls. Unfortunately, after serious ____and discussion ____ both senior management and our accounting department, our CEO has decided not to ____ the proposal. The ____ reason is because this proposal may have an adverse ____ on our cost cutting initiatives that have been communicated to our shareholders last year. We are open to discussions about possible revisions to your initial proposal that might include smaller scale solutions. Please do not hesitate to contact me to discuss your availability. Many thanks again.

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