Reactive: I'm sorry, but we can't do that."Blame circumstances and conditions, You'll have to wait until the manager arrives., We're short-staffed today., It's not my fault , We've never done it that way before, You must understand, it's our policy. , We're short-staffed today, Proactive: Do not blame anyone or anything , Let's look at our alternatives , What can I do to make my day better , What can I do better next time?, There will be something, which is in my control, I'll do it , Let me find a solution for you, I will contact housekeeping right away,

Reactive Vs. Proactive

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