True: “I understand this is difficult to absorb” is an empathetic statement, Communication failure, is the cause of over 70 percent of serious health outcomes (Joint Commission), I listen with my eyes, Most patients communicate differently to the Nurse versus the Doctor, False: Empathy takes a lot of time, You poor thing “ is an empathetic statement, In a Beckman and Frankel study, the average time before interrupting a patient is 90 seconds?, We should open the patient conversation by confirming their name,

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