slow delivery - bringing goods or letters to a place later than it's supposed, faulty product - some goods that don't work or function, broken promises - empty commitment, poor customer service - bad help of workers in a public place , lack of communication - faulty information exchange , rude staff - impolite workers of the company / organisation, aggressive salespeople - rude and attacking people that sell goods, billing disputes - disagreements about invoices, cold callers - a person who makes an unexpected phone call to trying to selling smth, false advertising - not true promotion of products,

Roadmap B2 Unit 2C

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