1) You are working as cabin crew in the Economy Class team on a Dubai to Sydney flight. It's a full flight and a busy route with a lunch and dinner service. A new wine is being trialled and has proven very popular with the passengers. There is now only one serving left of the special wine but 6 passengers have requested this at the same time. a) VIP passenger Skywards member. This passenger is an important of our loyalty programme. b) Vlogger. This passenger is well- known for posting video blogs on the internet about their travel experiences. c) Disappointed customer. This customer didn't receive their first choice main meal as they ran out. d) Happy customer. This passenger is new to flying with Emirates and has already commented on how impressed they are. e) Nervous flyer. This passenger has been very anxious during the flight because they have a fear of flying. f) Demanding customer. This passenger has made a number of requests during the flight and has used the call button several times.

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