1) a situation when you bought or downloaded something that was incompatible with your devices (e.g. app and OS, 2 devices, etc.) 2) a case when a server/system went down because of your/ your colleagues’ actions. What exactly happened? 3) how you/your colleague let the team down. 4) a time a company gave you a refund, a replacement or recalled a product you bought 5) how you damaged something that didn’t belong to you and the way you resolved the issue 6) a time when something broke down at the wrong time

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