1) To return to somebody, for example because you are dealing with a problem they have a) Happy b) Come back c) Sort out 2) To find a way of dealing with a problem or difficult situations → a) Up set b) Sort out c) Worry 3) To feel anxious that something bad might happen → a) Delay b) Happy c) Worry 4) A platform with a rail around it that is on the outside of a building → a) Delay b) Happy c) Balcony 5) To make somebody or something slow or late → a) Confuse b) Delay c) Invconvenience 6) Trouble or a problem that stops you doing something → a) Come back b) Inconvenience c) Worry 7) Be worried and unhappy → a) Inconvenience b) Terminal c) Come back 8) A way of solving a problem → a) Confuse b) Solution c) Upset 9) The computer that one person uses in order to get information from a bigger or main computer → a) Delay b) Balcony c) Worry 10) To think wrongly that one thing/person is something/someone else -> a) Confuse b) Worry c) Solution 11) There's been a ...our room allocation. a) Explain b) Mistake with c) Wory 12) Could you...exactly what the problem is? a) Solution b) Explain c) No sea view 13) I'm ...again about this. a) Rooms on different floors b) Delay c) So sorry 14) A mistake was made...checked in. a) When you b) No lifts c) Wrong hotel 15) Please a complimentary dinner... a) When you b) Accept c) So sorry

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