You’ve been negotiating a contract with a customer and feel like you have offered a lot but they haven’t been very flexible. (all honesty, disclosure, meet halfway), You and your family went on a camping trip. Your dog broke a leg, your car was stolen and your tent leaked. A friend has now asked you how the trip went. (interject, mildly, in the spirit of), Communicate to a colleague that the strategy she presented might not work. (being honest, middle ground, acknowledge), You want to let a friend know that you understand why they quit their job. (just so, in the spirit of, coming from), You got angry because your friend bailed on you again. He told you not to overreact. (transparency, gently, validate), Your partner has been talking about a problem they have at work. You want to interrupt them to ask about a detail. (gently, chime, acknowledge), You are going to quit your job. You weren’t going to tell your boss until the end of the month but she has now asked you to participate in a big project. Tell her you are quitting. (disclosure, middle ground, it’s worth),

difficult conversations

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