Analysing the situation and identifying key issues: Define the central problem, Clarify the issues by outlining significant aspects of the central problem (ie. the causes and effects), Organise information: Identify relationships, Organise information by category, theme or under factor headings, Identify responses and evaluate their viability: Apply a structured problem-solving approach, Outline the alternative courses of action available to address the problem, List the advantages (or benefits) and risks (or limitations) associated with each course of action, Conduct a factor analysis by evaluating these alternatives against relevant criteria (eg. cost, time frame etc.),

The problem-solving steps

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