1) What is the importance of positive interactions with customers? a) It increases sales only b) It builds trust and loyalty c) It's not important 2) When interacting with customers which of the following is NOT an example of positive communication ? a) Active listening b) interrupting the customer c) Offering assistance d) Using polite language 3) What is the importance of following given protocols of referring customers to colleagues?  a) It is unnecessary and time consuming b) It ensures professionalism and customers satisfaction c) It creates confusion and frustration

how to interact positively with customers

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