A: Good morning. Thank you for calling Customer service . How can I help you?, B: Hello! Yes. I want to make a purchase., A: Great! I'm happy to help you. First, what's your name?, B: My name is Bartholomew., A: How do you spell it?, B: B A R T H O L O M E W, A: Thank you! and what's your last name?, B: My last name is smith. That is S M I T H., A: Thank you! What's your phone number?, B: My phone number is 345-555-43-41., A: Fantastic! So that is 345-555-43-41. Is that correct?, B: It is!, A: Great! what's your email address?, B: My Email address is blacksmith@aol.de, A: Wonderful! Thank you very much. I'll be more than happy to help with your purchase..

Following a script!

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