1) What do you do if there’s a discrepancy? a) Opposite the main square in the city centre. b) I’m afraid they’re both fully booked. c) We’ve got standard and executive rooms. d) You have to get the shift manager to come and check. e) It’s usually 1%. f) On Wednesday, 21st January. 2) What are your rates in July? a) No, she wants to fly via Budapest. b) A standard room is £120 a night. c) We’ve got standard and executive rooms. d) Really? What seems to be the problem? e) I’m afraid they’re both fully booked. f) Opposite the main square in the city centre 3) Would Mrs Jones like a direct flight? a) I’m afraid they’re both fully booked. b) You must subtract it from the day’s total takings. c) No, she wants to fly via Budapest. d) It’s usually 1%. e) A standard room is £120 a night. f) On Wednesday, 21st January. 4) Where are you located? a) Opposite the main square in the city centre. b) No, she wants to fly via Budapest. c) It’s usually 1%. d) Really? What seems to be the problem? e) We’ve got standard and executive rooms. f) A standard room is £120 a night.No, she wants to fly via Budapest. 5) I think you’ve made a mistake with a recent transaction. a) On Wednesday, 21st January. b) You have to get the shift manager to come and check. c) I’m afraid they’re both fully booked. d) Really? What seems to be the problem? e) You must subtract it from the day’s total takings. f) Opposite the main square in the city centre. 6) When would you like to travel? a) We’ve got standard and executive rooms. b) You must subtract it from the day’s total takings. c) A standard room is £120 a night. d) It’s usually 1%. e) You have to get the shift manager to come and check. f) On Wednesday, 21st January. 7) What about the float that’s already in the cash register? a) We’ve got standard and executive rooms. b) You must subtract it from the day’s total takings. c) Opposite the main square in the city centre. d) Really? What seems to be the problem? e) A standard room is £120 a night. f) You have to get the shift manager to come and check. 8) What commission do you charge for foreign currency? a) A standard room is £120 a night. b) On Wednesday, 21st January. c) No, she wants to fly via Budapest. d) It’s usually 1%. e) You have to get the shift manager to come and check. f) Opposite the main square in the city centre. 9) I’d like to fly to Casablanca on the 10:15 or the 15:45 flight. a) Really? What seems to be the problem? b) A standard room is £120 a night. c) I’m afraid they’re both fully booked. d) You must subtract it from the day’s total takings. e) You have to get the shift manager to come and check. f) On Wednesday, 21st January. 10) What types of rooms have you got? a) Really? What seems to be the problem? b) A standard room is £120 a night. c) No, she wants to fly via Budapest. d) Opposite the main square in the city centre. e) We’ve got standard and executive rooms. f) On Wednesday, 21st January.

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