Apologizing: We would like to apologize for the inconvenience., We very much regret this misunderstanding,, I am very sorry about that., Let me apologize for this delay once again., Taking action about a problem: We are looking into this matter and will contact you again later today., I will get in touch with the forwarding agent at once., I will take care of the problem straight away., I will get on to the problem now., I will see to this immediately., I will get back to you on that as soon as possible., Acknowledging a problem: We are replying to your email on 12th July informing us about the problem., Thank you for informing us about an error in our July statement., Thanks very much for pointing the mistake., I understand there is a confusion in the delivery date.,

Taking action & Apologizing

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