1) What does Flex do? 2) What account info can users update through the app? 3) When we escalate a case, to what status should the ticket be set? 4) What do we take into account when evaluating the eligibility of a user? 5) Explain how up to half works 6) What types of tickets shouldn't be merged? 7) What account info can't we update through OPs? 8) What tools do we use? 9) Explain how the credit line works 10) What do we use Stripe for? 11) Where we can check the status of a Self-submit DDA transaction? 12) Who can do name updates? 13) Mention how the account verification process works 14) What does BTH stand for?  15) Where can we see actions taken by the user in the app? 16) Where we can check the status of a Self-submit VC transaction? 17) What's the reactivation cut-off for users who want to use Flex for the current month?  18) Can users use the VC to make payments outside of their portal? 19) What happens if a user submits a payment outside of BP with the VC/DDA payment method? 20) How many days does a user have to wait to reapply once their application is denied? 21) Mention the difference between Canceling, Deleting, and Turning rent autopay off. 22) How much time does a user need to wait in order to turn rent autopay back on after they have turned it off? 23) Name empanadas worse than the ones David recommended to the Dominican trainers  24) Can PMC tickets be merged? 25) Explain the Self-submit risk review statuses 26) Do we charge late fees? 27) Explain which suspensions last 90 days or more 28) Mention the cases where we do not charge MMFs 29) What is a Flex lite user? 30) When do we charge the MMF? 31) Mention the difference between Portal Users & Direct Integration Users 32) Until when do users have to submit a rent payment when they're offered Self-submit? 33) Explain which suspensions last 60 days 34) Explain what Insufficient Funds or Card Errors are about. 35) What are the 4 stages of FF? 36) When can Flex Anywhere users initiate their rent payment process? 37) Mention in which cases we can make an exception for suspensions 38) Explain what is Invalid Credentials about 39) Explain which suspensions last 30 days 40) What information can users submit to provide proof of income? 41) What does a user need to do when they do not want to use Self-submit and want their money back? 42) Is Capital One a valid payment method? why? 43) What's a suspension? 44) Can a user have two accounts at the same time? why? 45) Mention the acc info that cannot be updated 46) In what instances we do not charge a MMF? 47) How many days does a user needs to wait after they submit their proof of income 48) Where the Base Rent info can be updated? 49) Can a Flex Anywhere VC user switch to DDA? 50) What is FF (Fulfillment)?

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