Pausing - allows time for thinking and enhances the discussion, Paraphrasing - Starting what you are going to say with a summary of what the last person said, Posing Questions - Asking questions to get a deeper understanding of what someone means, Putting Ideas on the Table - People share their with everyone else, Providing Data - Using evidence to support what is being discussed, Paying Attention to Self and Others - Being conscious to  what is being said, but also cues like how it is being said e.g. the tone., Presuming Positive Intentions - From the start believing that others want the best for the team,

7 collaborative norms

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