A fly in someone’s soup., The food is cold when served., The order is wrong (e.g., a customer receives the wrong dish)., The customer’s drink is spilled by the waiter., The bill is incorrect. (overcharged or undercharged), The waiter forgets an item from the order., There is a long wait for food to arrive., The table or cutlery is dirty., The food is undercooked or overcooked., A customer finds a hair in their food., The waiter misunderstands the customer’s special dietary request., The restaurant runs out of a dish the customer wanted., A customer complains about the portion size., The atmosphere is too noisy for conversation., A waiter accidentally serves alcohol to the wrong person. (e.g., a minor), A customer has an allergic reaction due to a mistake..

ACPB-B11-DEALING WITH PROBLEMS-SC

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