1) what is the primary purpose of non verbal communication? a) to reinforce, complement or contradict verbal messages b) to give detailed instructions c) to confuse the listener d) to solely express emotions 2) what does the term feedback refer to in communication?  a) the body language used when speaking b) the message sent in response to someone’s communication c) the tone of the voice used when speaking 3) which is an example of passive communication? a) expressing feelings openly and directly b) arguing your point forcefully c) avoiding confrontation and not expressing your needs 4) which communication barrier is caused by different cultural backgrounds? a) noise b) language differences c) perception differences d) psychological barriers 5) what is an example of a communication channel? a) the speakers body language b) the messengers content c) the medium used to send the message d) the receivers emotional response

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