1) Justify 2 qualities / skills an admin assistant requires. 2) Describe strategies that could be used to improve the effectiveness of time and task management. 3) Outline the features of an effective team, 4) Outline 3 strategies that could be used to ensure compliance with GDPR. 5) Describe ways in which IT makes it possible for organisations to offer flexible working. 6) Outline the features of an effective complaints procedure a company might use. 7) Justify the use of video conferencing for a team meeting. 8) Describe possible drawbacks of using social media for the purpose of complaining. 9) Justify the need for an Senior Administration Assistant to have good time and task management skills. 10) Justify the importance of having good file management in an organisation. 11) Describe the measure an organisation could take to ensure it complies with health and safety legislation regarding IT usage in the workplace. 12) Justify the importance of leadership within a team. 13) Justify the need for employees to receive training in using the organisation's IT systems. 14) Compare 2 methods of evaluating customer service. 15) Describe the tasks that an employee may undertake to organise a meeting effectively. 16) Compare written and verbal methods of communicaiton. 17) Describe the features of an ergonomic office environment. 18) Outline 4 methods which could be used to monitor and evaluate employee's work. 19) Discuss the benefits of teamworking for the organisation. 20) Outline the ways in which an organisation meets the requirements of GDPR. 21) Discuss technologies that enable employees to work away from the office. 22) Describe the methods that could be used to research customer satisfaction levels. 23) Justify the use of social media to inform customers of new products. 24) Justify the importance of effective leadership within a team. 25) Outline 2 possible time stealers. 26) Compare the health and safety responsibilities of employers and employees in the workplace. 27) Describe the benefits of homeworking. 28) Describe the importance of good customer service to an organisation. 29) Outline 4 strategies that could be put in place to develop an effective team. 30) Explain the importance of effective file management on an intranet.

Higher Admin Theory

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