Check in with yourself, Emotions are contagious. Ensure your behaviour is not contributing to the problem., Optimise your presence, Inspire confidence and credibility in others through managing your verbal and physical presence, Navigate your emotions, Use emotional regulation to manage your emotions, stay calm and disarm hostility, Team up with your network, Ask for support by escalating to higher level, or enlisting supporters or allies to help you influence, Reframe your mindset, Embrace the benefits of conflict by rechannelling their energy for good and engaging positively with criticism, Offer flexibility, Be willing and able to respond to changing needs or interests and seek collaborative solutions, Listen to understand, Make a conscious effort to be fully present when listening to uncover any underlying factors and build trust

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