Asking About the Problem: Can you give me more details?, What exactly is the problem?, How can I help?, What can I do for you?, Making the Complaint: I’m sorry, but the product is horrible., The machine doesn’t work, There’s a problem with the product., (It) still hasn’t arrived, Sympathizing / Apologizing: I’m very sorry about that., I do apologize., I’m sorry to hear that., It’s our/my fault. I’m sorry., Dealing with the complaint: I’ll look into it / deal with it right away, I’ll get back to you., We’ll send you..., We can offer you...,

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