Late Delivery - Customer ordered an item two weeks ago and it still hasn’t arrived., Double Charge - Customer sees two identical charges on their bank statement., Defective Product - Customer received a product that doesn’t work properly., Service Cancellation - Customer wants to cancel their subscription immediately., Technical Issue - Customer can’t log into their account for 3 days., Angry Escalation - Customer starts shouting: “I want to speak to your manager right now!”,

Resolution script

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