formal, I am writing to express my dissatisfaction with… / to complain about…, I regret to say that I was not completely satisfied with the room you provided us., We regret to inform you that your payment is considerably overdue., I would like to receive a full refund and compensation for the damages., I am interested to hear how your company can compensate us for the distress we suffered., informal, I’m sorry to say that you’re late with the payments., I hope you won’t mind me saying that the place you’d recommended to us wasn’t as nice as we’d expected.

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