Focus on the facts not the person: The fact of the matter is that [the project went over budget]., I don’t think that’s a fair reflection of the facts., Can we look at this objectively for a moment?, Confirm you’ve understood: I get your point. / I see what you mean. , So, to put it differently, you’re saying that [additional experience didn’t matter]?, If I follow you correctly, you mean that [you still think he was the better person for the job]., Find the positives: That doesn’t sound all bad. / That’s not a bad idea., I can see the benefits of what you’re saying., Ask questions to find out more: Can we dive deeper into the topic of [efficiency savings]?, Are you perhaps overlooking [my recent performance]? Can we talk about that for a moment?, Could you elaborate on [what I might be able to do after this project]?, Collaboratively identify a way forward: How can we work together to move beyond this point?, Can we discuss some logical next steps?, What would need to happen for us to move beyond this?,

managing difficult conversations

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