1) What is the main goal of an informative message? a) To entertain b) To teach or explain something c) To argue d) To sell something 2) Which format is best for sharing quick updates at work? a) Email b) Long report c) Poster d) Video 3) What should you think about first before writing or speaking? a) Grammar b) The topic c) The audience and purpose d) Pictures 4) Who already knows a lot about your topic? a) Expert Audience b) New audience c) Mixed audience d) General audience 5) When your audience has both experts and beginners, what should you do? a) Use only big words b) Use examples everyone can understand c) Skip the details d) Write for experts only 6) Who needs the most background information and examples? a) Uninformed audience b) Expert audience c) General audience d) Technical audience 7) Who starts the communication process? a) Receiver b) Sender c) Both d) No one 8) What is a communication “channel”? a) The way the message is sent (text or email) b) The topic of the message c) The background noise d) The person sending it 9) What is feedback? a) The start of the message b) The topic c) The answer or reaction from the listener d) The goal 10) What can noise cause in communication? a) Confusion b) Better undertanding c) More ideas d) Faster reading 11) Which part helps make sure the message was understood? a) Noise b) Channel c) Feedback d) Encoding 12) What does encoding mean? a) Turning your ideas into words b) Sending feedback c) Listening quietly d) Choosing a channel

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