1) What does BPO stand for? a) Business Project Operation b) Business Process Outsourcing c) Business Plan Optimization d) Business Product Office 2) What is the main goal of BPO? a) To hire more employees b) To reduce service quality c) To delegate processes to third parties for efficiency d) To avoid using technology 3) Which type of processes are usually outsourced through BPO? a) Strategic internal processes b) Administrative, accounting, or customer service processes c) Industrial production processes d) Only cleaning tasks 4) What is one advantage of BPO? a) Increases operational costs b) Decreases product quality c) Allows focus on core business activities d) Forces reduction of skilled staff 5) A common example of BPO is: a) A company producing its own energy b) A company hiring a call center for customer service c) A company opening a new office d) A company making its own machines 6) What is a possible disadvantage of BPO? a) Cost reduction b) Loss of control over some processes c) Improved efficiency d) Access to specialized staff 7) Which industries use BPO the most? a) Agriculture and mining b) Education and art c) Technology, banking, and telecommunications d) Construction and transport 8) Which of the following is NOT a typical BPO service? a) Human resources b) Customer service c) Digital marketing d) Machinery production 9) Why do companies implement BPO? a) To make their operations more complicated b) To save time and money c) To increase workload d) To hire more internal staff 10) What role does technology play in BPO? a) It has no importance b) It helps with automation and communication between companies c) It increases errors d) It replaces all human workers

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