1) Which of the following best defines a “problem” in the context of the workplace? a) A situation that temporarily disrupts workflow b) A situation that presents challenges requiring a planned intervention or solution c) Any disagreement between colleagues d) A situation that has already been resolved 2) In the Problem-Solving Cycle, what is the most critical outcome of the “analysis” stage? a) Identification of team responsibilities b) Understanding the underlying causes and their relationships c) Immediate implementation of solutions d) Recording data for compliance purposes 3) When applying inclusive problem-solving techniques, what principle underpins effective team engagement? a) Encouraging dominant personalities to lead b) Ensuring all perspectives are considered and valued equally c) Focusing only on technical expertise d) Limiting input to save time 4) In Root Cause Analysis, which element distinguishes a “symptom” from a “root cause”? a) The symptom is easier to observe, while the root cause drives the issue b) The root cause appears first c) Symptoms are irrelevant to analysis d) Root causes are based on opinion 5) What advantage does Mind Mapping offer over linear problem-solving tools? a) It focuses solely on numerical data b) It promotes visual exploration of interconnected ideas, enhancing creativity c) It limits the number of options explored d) It ensures a strict step-by-step sequence 6) When using a Decision Tree, what is the primary purpose of assigning probabilities or values to branches? a) To make the diagram visually appealing b) To support objective comparison of potential outcomes c) To simplify the decision process by removing risk d) To comply with documentation standards 7) What is the main strength of De Bono’s Six Thinking Hats model in team-based problem solving? a) It enforces a strict hierarchy of ideas b) It separates emotional, factual, and creative thinking to enhance balanced decisions c) It prevents group discussions from becoming creative d) It focuses only on analytical reasoning 8) When conducting an Impact Analysis, what should be your first priority? a) Identifying the most influential stakeholders and variables b) Calculating the cost of implementation c) Recording historical data d) Assigning blame for previous decisions

Problem Solving & Decison Making V2

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