Is it possible to completely avoid conflict at work?, No, conflict is natural., According to Anna, why does conflict happen?, Because people have different working styles and personalities., Why is it important to deal with problems early? , Small problems are likely to grow into big ones if they are not addressed., Why does Anna think a positive atmosphere is important at work?, It helps people feel safe and respected., What is the purpose of perceptual positioning?, The purpose is to allow people to see the situation from the other person's side..

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