BUSINESSTYPE, What the organisation actually is (retail, healthcare, education, logistics, finance). This shapes which technologies are relevant and which are pointless. This shapes which technologies are relevant and which are pointless., CUSTOMERNEEDS, What users expect from the organisation — speed, convenience, accessibility, personalisation, remote access., TECHREQUIREMENTS, The hardware, software and network conditions needed for the tech to work properly., SECURITY, How well the technology protects data, prevents breaches and meets legal requirements (GDPR, compliance, encryption)., FEASIBILITY, Whether adopting the technology is realistically possible based on cost, skills, infrastructure, risk and timescale., DIGITALSTRATEGY, The long-term plan for how the organisation uses technology — cloud-first, automation-first, customer-first, etc., STAKEHOLDERS, People affected by the technology: customers, staff, managers, IT teams, suppliers, regulators., INFRASTRUCTURE, The organisation’s physical and digital foundations — WiFi, servers, cabling, devices, platforms — needed to support new tech., COMPATIBILITY, How well the new system works with existing tools, data, devices and software., ENCRYPTION, Encoding data so only authorised users can access it — key for secure systems..

Unit 2 B2

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