1) The system update ___ at 11:00 PM tonight. a) will be starting b) will start c) starts d) is going to start 2) I can't join the meeting later; I ___ with a supervisor at that time. a) will speak b) speak c) will be speaking d) am speaking 3) Our team ___ reduce AHT (Average Handle Time) by 5% this quarter. a) will probably b) will have c) is reducing d) is going to 4) We ___ launch the new CRM (Customer Relationship Managemente) tool next month. Everything is already planned. a) start b) will c) are starting d) are going to 5) By Friday, the agents ___ all pending tickets. a) will finish b) are finishing c) will have finished d) finish 6) I need a moment. I ___ your account now. a) am checking b) will be checking c) check d) will check 7) It will ___ rain tomorrow, so call volume may increase. a) probably b) surely have c) maybe will d) will probably 8) The training session ___ at 2 PM tomorrow. a) will be starting b) is starting c) starts d) will start 9) We ___ the new workflow with the client next Tuesday. a) meet b) will meet c) will be meeting d) are meeting 10) The supervisor thinks the new chatbot system ___ reduce call transfers. a) will be definitely b) will definitely c) definitely will to d) is going to definitely

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