Quality Assurance , Checks are carried out at every stage of production to prevent mistakes and ensure quality is built into the process., Quality Control, Finished products are inspected, and any faults are found and corrected after production., Quality Circles , Small groups of employees meet regularly to discuss problems and suggest ways to improve quality., Quality Management , Everyone in the organisation is responsible for quality, aiming for continuous improvement and zero defects., Benchmarking , Comparing your processes or performance to the industry’s best, then improving to match or beat them., Mystery Shopper , A person acts as a customer to assess service quality and report back on their experience., Quality Standards , Official certifications showing a business meets recognised quality levels (e.g., ISO standards)..

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